Corporate Excellence

To be a truly effective organization, your people and business processes need to be working more efficiently than your competitors’. This means improving your communications processes to speed up the pace at which people make decisions, and deliver products to market faster  - while ensuring you don’t expose your organization to unacceptable risks and still achieve best practices in everything you do.

Managers can only make solid decisions when they’ve got access to up-to-date information and can tap into the expertise of colleagues and partners. Our Open Communications solutions speed up decision-making by enabling spontaneous collaboration and mobile access to applications and databases, wherever your managers are located.

As well as streamlining your communications they help you to establish corporate governance models in the way they work. Corporate governance isn’t just about meeting regulatory requirements; it’s about mitigating your risks at every level – through your operations, data policies and communications architecture. Our Open Communications solutions and OpenScale services can help you improve your management of regulatory compliance, business continuity planning and disaster recovery.

As harder working communications solutions have become more mission-critical to organizations, so too has the security of their communications infrastructure. This is why we’ve taken all the necessary steps to secure our applications and ensure our fault-tolerant IT infrastructure has no single point of failure. Our OpenScale services team can also assist in assessing any gaps in your company’s communications security, and the steps you need to take to mitigate any risks caused by your communications set-up.

Corporate excellence is about being the best at what you do; our Open Communications solutions just help make it a little bit easier.


Develop your green credentials

Don’t forget the increasing importance of your organization’s green credentials. Do your employees (or future employees), shareholders and customers care about what you’re doing to minimize your impact on the planet? More and more the answer is yes. At Siemens Enterprise Communications, environmental responsibility is deeply engrained in our corporate culture and global business practices. Since 1993, we have developed products with low energy consumption in mind. We keep an eye to sustainable, resource-sparing use of raw materials and environmentally friendly production in compliance with ISO14001.

It’s important that you take concrete steps to improve your organization’s ability to market yourself as a green company. Our solutions can definitely help and we’ll show you how.


Enable spontaneous collaboration

Nothing slows down decision-making quite so much as when there are several people involved in the process. Unified Communications solutions, such as our OpenScape UC Application, removes delays by streamlining communications and enabling spontaneous collaboration between colleagues. Senior managers can make themselves highly available to expedite the decision-making process by granting board members permission to see information about where they are and how they can be contacted. Our Unified Communications solutions can also bring everyone together easily, at a moment's notice. This gives the management team a powerful way of reacting fast to changes in the competitive environment and ensuring business continuity. Over time, as the board becomes more familiar with using these solutions, they can start to communicate more effectively and more frequently, delivering benefits to other areas of the decision-making process as well.


Execute core business tasks faster than your competitors

To get a head start over your competitors, you need to be a lean, fast-moving organization. This means being able to make decisions quickly, based on up-to-date information and instant communications with key stakeholders. By integrating communication and collaboration capabilities into your key business applications, we make these processes faster and more intuitive. Our Unified Communications solutions enable your teams to see the availability of the people with the expertise they need, regardless of their location. This makes it easier to reach them, take the required action and clear any bottlenecks within a particular business process. The end result is an entire workforce that is faster at communicating and executing tasks.

In the workplace, sophisticated and intuitive multimedia collaboration tools improve communications processes and enhance knowledge transfer between business functions. So that when you’re introducing a new product, for example, cross-functional teams can work very closely together to ensure a speedy and co-ordinated product roll-out. With other departments able to utilize the same collaboration technologies to improve their own business processes, the entire organization soon becomes smarter and faster in the way it works, giving you that all-important competitive edge in your market.


Use real-time and historical analytics to improve tracking, reporting and auditing capabilities

You can’t track what you can’t measure. This is why our OpenScape Contact Center solutions include extensive tracking, reporting and analysis capabilities. Managers need access to data that provides an accurate picture of present operations to make effective decisions. Our OpenScape Contact Center solutions provides long-term historical data logging, statistics and archiving, equipping you not only with enough information to make management decisions, but also to provide a comprehensive audit trail of your operations.


Increase the availability of managers with Mobility solutions

Senior managers are some of the most mobile workers in an organization, so it’s important that they are available to make strategic decisions and effective management controls are in place even if they’re not in the office. Our mobility solutions improve management effectiveness by maximizing their availability through a single number and voice mailbox, regardless of whether they are at their desk, on the corporate WLAN or on the public cellular network. This significantly reduces the time taken to make decisions and ensures managers can be reached wherever they are. At the same time, our solutions simplify communication handling by providing a consistent telephony user interface, regardless of where or how managers connect to the corporate communications network. The device might be different, but the communications experience remains the same.
Improve business process efficiency with Mobility solutions

Mobility increases business process efficiency in person-to-person communications, by dramatically cutting down human latency caused by missed calls, answering multiple voice mailboxes, searching for contact numbers or not being able to access corporate resources. With our HiPath MobileConnect solution, employees can be reached via a single number, voice mailbox and device, regardless of whether they are on the corporate WLAN or public cellular network. At the same time it delivers a consistent telephony user interface that provides all of the key enterprise calling features, like ad-hoc conferencing and collaboration, whatever cellular network the user is on.

Mobility also smoothes machine-to-machine communications, where any lack of integration will most likely impede the smooth running of your business processes. By allowing full machine-to-machine communications over any mobile infrastructure, our Mobility solutions can enable business processes to collect and transmit data more efficiently, deliver location and context information to users, enhance asset utilization and generally shorten cycles related to the movement of valuable assets.

Ultimately, our Mobility solutions are about simplifying your communications so both your people and machines can work more efficiently and quickly.


Develop a risk exposure profile for your organization

You might think your organization’s communications are secure, but are you sure that you’re fully protected? Through our OpenScale services portfolio, we can deliver a thorough assessment of your security technology and policies to generate a complete and accurate view of the security measures in place across your communication domain and the extent to which these would stand up to well-known, defined intrusion and security threats. We’re not just talking about your ‘virtual’ protection to new and established threats, but also physical security measures – such as access policy and systems – as the two are increasingly entwined.

Armed with this insight, we can then make recommendations to bolster your protection. Our OpenScale security services also include compliance and regulatory consulting services. This is where our communications expertise comes to the fore, as we know all about the latest data and communication regulation in your sector and can also tell you how compliant your business is today, what you need to do to ensure compliance and how you can be fully aware of your risk exposure.