Unified communications for growing businesses
The new economy offers great opportunities for small and medium businesses (SMBs). But along with those opportunities comes increased pressure to reduce costs, and offer customers the best possible service - in order to stay one step ahead of the competition. It’s a difficult challenge. Luckily there is a simple solution: unified communications (UC).
By unifying your communications into a single, manageable interface you can reduce operating expenses, improve business processes and keep ahead of the competition. The thing is, cost effective unified communications have only ever been available to large enterprises, until now…
Open up your office to a new way of working
OpenScape Office is the first unified communications (UC) application suite built specifically for small and medium sized businesses; combining calls, conferencing, fax and messaging into a single portal - with features such as conference calling, presence, call routing and mobility. It can transform any communications device into an office phone, giving your staff greater flexibility and dramatically reducing the cost of your mobile calling costs.
Improve coordination and speed-up business processes with UC presence and conference calling
Sometimes, in order for a project to progress, you need to collaborate with colleagues in different departments or in remote locations. With OpenScape Office you can:
- check the status of all your contacts at a glance
- set up ad-hoc conference calls by simply dragging and dropping available contacts into the application
- leave messages for other colleagues to join when they become available
Unified communications presence and conference calling can result in cost savings of up to $220 /employee/year.
Save time with UC presence and Microsoft Outlook Calendar integration
If you need to catch up with a colleague, it helps to know exactly when they are available – so you don’t waste time leaving multiple messages. By entering keywords like “Meeting” or ‘Lunch” into the appointment subject line, staff can update their availability status automatically through their Microsoft Outlook calendar – and an automated greeting tells callers when they are available to talk. This saves everyone time.
Unified communications presence and Microsoft Outlook Calendar can result in cost savings of up to $208 /employee/year.
“There is no comparison to OpenScape Office on the market. Users in every facet of the business experience improved internal and external communications.”
Carsten Engel, CEO, E-Komm
Some calls you can do without, others you can’t afford to miss.
When working to a tight deadline, you cannot afford to be interrupted by low priority calls. Telemarketers, secondary projects, even personal calls can wait.
With the UC call routing function you can identify and ensure you only receive calls from important contacts.
The UC call journal can enable you to quickly spot if you have missed an important call. Simply track and prioritize which contacts you need to get in touch with and click to call them back. This way you will never miss a potential revenue generating opportunity.
UC call routing, auto attendant, and call journal can result in cost savings of up to $214 /employee/year.
Feel the freedom to roam.
Our UC functions support all kinds of mobile working. So, wherever your colleagues are, you can check their availability and contact them as if they were in the office.
As well as enhancing collaboration, mobile working can offer significant savings in travel, office space, energy, and mobile phone bills.
UC mobility can result in cost savings of up to $202 /employee/year
Make every customer feel special
Every customer is important, and every call could offer a new revenue opportunity. Using the UC attendant console, you can make sure calls are handled correctly and professionally. Simply, use the UC attendant console to check the presence status of everyone in your business from a single screen, and then direct the call to the right contact as quickly as possible.
Instead of frantically taking notes while talking with a contact, use the UC call recording function to capture the call so you never miss a contact instruction or important detail.
UC attendant console and call recording can result in avoidable cost savings of up to $196 /employee/year.
“OpenScape Office is superb technology and above all, it’s made for people who aren’t technically-minded.”
Shaun Springer, CEO, Napier Scott
Bring the benefits of UC to your Contact Center to make every customer touch count
With OpenScape Office Contact Center, SMBs can interact with customers at an elevated level - improving customer satisfaction, increasing revenue, and enhancing productivity.
A multimedia system for routing, handling, tracking and recording large volumes of customer interactions, OpenScape Office Contact Center offers easy-to-use communications from your desktop.
Improve customer service, improve profitability
By seeing the presence of everyone in the company, your whole organization becomes a virtual contact center. This means you can identify and route calls seamlessly to the right person, instantly. For example, you can connect your best customers to your best agents; while any customers with poor payment histories can be automatically redirected to your finance team before placing new orders.
Improved first contact resolution not only brings long-term benefits of increased customer loyalty, it can have immediate financial benefits too - by eliminating the need to return customer calls, you can reduce your operating expenses by 30%. And the time your team save can be spent helping to grow your organization - generating sales and improving service even further.
Skyrocket
Thriving in the modern business world requires new ways of working. Those who cling to their old communications systems will be the ones that fall behind. If you want to keep costs down, keep your customers happy, and keep ahead of the competition, unified communications is key.
