Advanced Unified Messaging for Seamless Enterprise Communications
The smooth flow of information, flexibility, and speed has become decisive success factors for modern competitive enterprises. To be flexible and fast, communications within your organization, as well as with customers and suppliers, must be seamless. A critical aspect of seamless enterprise communications is the ability for employees to access and manage multi-media messages quickly and easily.
OpenScape Messaging’s unified messaging addresses this requirement by providing enterprise employees a single unified multi-media mailbox from which users can retrieve and manage voice, fax, email, and SMS messages. Because employees can access their message inbox via a PC or from any telephone, OpenScape Messaging is ideal for enterprises that have highly mobile employees whose response time to customers matters.
Information overload
Increasing media options, employee mobility, and the volume of communication in general creates overload and friction which have a negative impact on the way businesses operate. As employees become increasingly bogged down with communication, message retrieval and processing, the following inevitably occurs:
- Waste of costly employee time: Employees waste time attempting to communicate successfully with colleagues and customers.
- Delayed decision-making: Because most employees are overwhelmed by high volumes of communication the rate at which individuals can retrieve information, make decisions, and then communicate the decision, is dramatically slowed.
- Stalled business processes: Similarly, these same circumstances slow the execution of business tasks and processes, which collectively stalls the overall rate at which enterprises can execute business.
- Disparate communication technologies: Too often enterprises communication systems are a patch-work of disparate, legacy systems that do not integrate and are difficult and expensive to manage.
OpenScape Messaging solves the following problems:
- Saves costly employee time: A single view of all messages allows employees to manage messages efficiently and respond quickly to customers, colleagues, and business partners.
- Speeds-up decision-making: Decisions and other business processes are accelerated by providing access to messages over a variety of interfaces and devices.
- Employee Satisfaction: OpenScape Messaging reduces communication overload by allowing users to prioritize urgent messages.
- Secures technology investments: Open standards protect technology investments by supporting interoperability with a wide variety of PBX and email client environments.
