Cleveland Police

The UK's Cleveland Police looks after more than 550,000 residents spread out over 230 square miles. There was an urgent need to accommodate the ever increasing amount of voice and data traffic between the headquarters and the main district stations, which the existing leased lines just couldn’t cope with. At the same time, there were ten small community stations which had no access whatsoever to central databases and applications.

Siemens was approached to review the force’s voice and data connectivity and to provide a set of recommendations. Having made such significant improvements in their network infrastructure, it made sense for Cleveland Police to exploit its potential by installing the HiPath 5000 Real-time Services Manager at the Middlesbrough headquarters. This lets the force use the network for both voice and data and also allows access from the smaller stations and offices. Siemens ensured there was a comprehensive security system in place that included secure user identification, robust firewalls and data encryption.

In another project Siemens Enterprise Communications delivers significant improvements in call handling performance at Cleveland Police. Faced with disappointing performance in achieving national Home Office targets for answering 999 calls, Cleveland Police decided to take action to improve its call handling. Staffing, training and performance management were used to address the people element, but the most impressive improvements came from implementing the Contact Center Solution HiPath ProCenter.